Kodi Punës: 99362
Customer Care Advisor Greek Language (Remote)
Përshkrimi
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth.
Our services
We deliver value and results at scale by leveraging technology, data and our talented international team of 30,000 professionals in the following services:
- Technology
- Business, B2B
- Corporate services
- Customer experience management (Care)
Where we operate
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
In 2024 VOIS was again certified as a Great Place to Work in Egypt, India, Hungary and Romania, and has won Gold in the Human Capital Awards.
VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create positive impact for themselves and society. We do not discriminate based upon age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, and national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.
Detyrat
Your role in a nutshell:
As a customer care advisor you will establish and maintain a differentiated customer experience for Prepay and Post Pay customers. Offer a supreme care experience and communicate any issue they track and affect customers’ journey.
What you’ll do:
- Providing exceptional customer care support through various communication channels (inbound calls & chats).
- Responding promptly to inquiries, identifying & assessing customers’ needs to achieve satisfaction.
- Resolving customer issues and complaints effectively and efficiently.
- Maintaining accurate records of customer interactions and transactions.
- Contributing to team goals and initiatives to achieve commercial targets regarding retention, cross-sell & up-sell.
Kualifikimet
What will you bring to the team:
- Customer oriented and problem-solver mindset.
- Positive and patient.
- High spirit of teamworking.
- Ability to multitasking, performing several tasks in rapid succession.
- Attention to detail and accuracy.
- Previous experience as a voice or chat agent and/or knowledge of Call Center tools/software (e.g. Siebel CRM) will be considered a plus.
Must have technical / professional qualifications:
- Strong understanding of products and services.
- Strong verbal & written communication.
- Very good typing skills.
- Excellent command of Greek language.
- Good communication skills in both Greek and English language.
- Very good typing skills.
- Very good computer skills.
Shënime
What you need to know about us:
We are the engine that powers Vodafone around the world: our work impacts millions of people around the globe every day. If you want to experiment and learn fast, integrated into an international, multicultural and inclusive team, then VOIS is the place for you.
#movewithus #beunrivalled #createthefuture #VOIS #VOISAL #LI-Hybrid
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What's in it for you
We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.
Interested Candidates please apply directly on the below link: https://opportunities.vodafone.com/job-invite/253005/
Shqip
