Përshkrimi

Art and Tourism Development Group is looking for a: Reservation Agent.

Detyrat

• Answer all incoming calls promptly, in an attentive, courteous and efficient manner;
• Answer guest inquiries about hotel services, facilities, hours of operation, and local area & attractions;
• Knowledge of the hotel property management systems;
• Knowledge of the type of rooms available as well as their location and layout;
• Enter reservations into the computer according to standard operating procedures;
• Communicate and work closely with the Sales Department concerning group bookings;
• Maintain accurate files and reports;
• Handle all special reservations, to include V.I.P. reservations, packages and discounts;
• Book and block rooms using hotel standards for Group Rooming Lists and Booking Agreements;
• File reservations and group contracts;
• Handles daily correspondence. Responds to inquiries and makes reservations as needed;
• Send confirmations;
• Communicates reservation information to the front desk;
• Processes cancellations and modifications and promptly relays this information to the front desk;
• Understands the hotel's policy on guaranteed reservations and no-shows;
• To be aware of all front office procedures and assist with reception duties when required;
• Getting information about areas of interest in order to target more clients in particular seasons;
• Perform other assignments as requested;

Kualifikimet

• Previous hotel-related experience requested;
• Experience in Hotel software and their functionalities;
• University Degree in Hospitality Tourism;
• Customer Service/Communication Skills;
• Problem-Solving Skills;
• Candidate must have attention to details;
• Be able to multi-task;
• Must have experience handling customer service issues and be a team player. 
• Flexibility to respond to a range of different work situations;
• Strong computer skills with knowledge of Microsoft Office programs;
• Fluency in English language, other languages are considered a plus;

Shënime