Kodi Punës: 99556
Customer Service Specialist – French Speaking
Përshkrimi
Location: Pristina, Kosova (Relocation required with 2 weeks accommodation provided)
Overview
PECB is looking for a Customer Service Specialist for our global team. If you are a passionate individual with the desire to participate in the growth of one of the biggest organizations in the certification industry, we have an opportunity for you.
What are some benefits of working at PECB?
- Four-day workweek.
- Free career and personal development training.
- Hands-on, project-based experiences.
- Collaborative, diverse, and friendly team.
- Health insurance, free mental health services.
- Paid leaves (including a collective winter break).
- Exciting social events, pleasant work environment.
About PECB
At PECB, we innovate in training and certification to provide better education globally. As a top international certification body in over 150 countries, we are dynamic, multicultural, and always ready to grow.
Job Purpose
The candidate should be willing to move to Kosova and work from our PECB’s main office in Prishtina where he/she will support PECB Clients in the global scale. PECB is a customer-centric organization considering its customers as its greatest source of learning. The purpose of the position will be to promote and improve our customer service values by offering high-quality service before, during, and after customers complete their transactions.
Detyrat
Typical Duties and Responsibilities:
- Resolve customer service inquiries and build relationships with customers.
- Monitor the PECB Ticketing System and follow procedures.
- Collaborate with CSSs and PECB staff for optimal customer solutions.
- Manage incoming calls, emails, chats, and IVR systems.
- Assist customers in understanding and maximizing our digital services.
- Provide high-quality service to improve the Net Promoter Score.
- Handle support cases with professionalism and empathy.
- Rotate shifts and work during public holidays.
- Complete administrative tasks related to online exams.
- Stay updated on digital system and process changes.
- Inform colleagues and management of potential customer issues.
- Develop policies, procedures, forms, and customer service strategies.
- Draft support scripts, FAQs, manuals, and update the Help Center.
- Identify improvement areas and communicate customer call trends.
- Perform other related duties as assigned.
Shënime
Job Type: Full-time, four-days a week | Location: Willingness to relocate to Prishtina, Kosova
Language: French and English
Resumes sent via other means will not be considered. Please ensure resumes are in English.
Please submit your application through the following website link Become part of PECB | PECB
In PECB, it is very important that new employees are able to adapt to our corporate culture. To see how well your personality fits our company’s values and environment, please read our brochure regarding PECB’s corporate culture here: https://pecb.com/pdf/brochures/pecb-creed.pdf
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