Përshkrimi

Revenued Albania is the rapidly expanding Tirana branch of Revenued, LLC, a fintech company founded by leaders in the U.S. alternative small business financing industry. Since Revenued Albania's start, we have been committed to offering top-tier talent opportunities in areas such as Sales, Customer Service, Debt Collection, Legal Services, Underwriting, Marketing, Data Science, and Technology.

At Revenued Albania, we not only attract exceptional talent but also provide competitive compensation and benefits, including private medical insurance, ongoing training, performance bonuses, transportation, and real opportunities for career growth. Our modern offices are located in the ETC Business Center, featuring sweeping views of Tirana, with convenient access to an attached shopping mall, food court, bars, and more.

Join us and become part of a thriving fintech company, where you can work alongside ambitious, career-driven professionals. Don’t miss your chance to grow with us!

We are looking for a Manager to join our team. As a Manager, you will be responsible for leading and managing a team to ensure the department operates efficiently, meets established performance and service goals, and consistently maintains high standards of quality and accuracy. This position oversees team performance, KPIs, workflow, employee development, and cross-department collaboration; analyzes departmental statistics and trends, identifies opportunities for improvement, and works with other departments and management to address operational needs and ensure the team effectively supports the company’s overall business objectives.

Work Hours: Monday–Friday | Rotation shift of 2:30 PM - 10:30 PM and 4:00 PM – 12:00 AM

This role requires in-person attendance.

Detyrat

Job Duties and Responsibilities:

• Manage day-to-day activities and workflow, including work assignment, prioritization, staffing coverage, and timely task completion.
• Lead, coach, and develop staff through regular one-on-one and team meetings, ongoing feedback, training, and performance management.
• Monitor individual and team performance against established KPIs, productivity targets, turnaround times, quality standards, and service levels; analyze results, identify trends or performance gaps, and implement appropriate action plans.
• Hold team members accountable for performance expectations and implement coaching or performance improvement plans when necessary.Monitor adherence to policies, procedures, guidelines, and company standards, and work with Quality Management and Quality Assurance to identify recurring issues and implement corrective actions.
• Prepare and deliver monthly, quarterly, and annual KPI and performance reports, providing management with updates on team performance, staffing, operational challenges, and recommendations.
• Identify and implement process and procedure improvements to increase efficiency, consistency, quality, and cost-effectiveness.
• Serve as a liaison between departments to ensure effective communication, resolve issues, and improve cross-departmental workflows.
• Communicate changes to policies, procedures, processes, products, and company expectations to the team and ensure appropriate implementation.
• Assist with workforce planning, staffing needs, scheduling, and workload distribution based on business volume and departmental requirements.
• Support recruitment, onboarding, and training for new employees, and coordinate with Human Resources on attendance, scheduling, and other employee-related matters.
• Maintain accurate departmental records related to performance, productivity, quality, and KPIs.
• May assist with escalated matters by coordinating with the appropriate personnel.
• May be required to perform other tasks and duties reasonably related to job responsibilities.

Kualifikimet

Experience/Knowledge, Skills & Abilities

• Bachelor's degree in Business, Finance, Economics, Management, or a related field is preferred.
• Relevant professional certifications, training, or coursework in management, business, finance, or related fields is a plus.
• C1 proficiency in written and spoken English.
• 4+ years of relevant professional experience, including prior supervisory or management experience; experience managing a team in a financial services, banking, lending, or related environment is preferred.
• Strong people-management and leadership skills, with the ability to motivate, coach, develop, and hold employees accountable.
• Strong understanding of KPIs, productivity metrics, performance reporting, and operational performance, with the ability to analyze data, identify trends, and develop action plans.
• Strong organizational skills, with the ability to manage workflow, prioritize competing business needs, and work effectively in a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to work effectively with employees, managers, senior leadership, and other departments.
• Strong problem-solving, decision-making, and critical-thinking skills, with the ability to identify operational issues, determine appropriate solutions, and escalate matters when necessary.
• Strong attention to detail and commitment to accuracy and quality.
• Ability to prepare, interpret, and present performance and KPI reports to management.
• Ability to work independently while collaborating effectively across departments.
• Familiarity with U.S. business culture and business practices.
• Experience with financial services, lending, credit, underwriting, or revenue-based financing operations is preferred.
• Self-starter with the ability to quickly learn and adapt to existing and new procedures, and in turn work independently in a reliable and trustworthy manner.

Shënime

We thank you for your interest in career opportunities with Revenued Albania. Due to the high volume, only those candidates selected for an interview will be contacted.

Apply by sending your Cv in English at :https://revenued-albania.breezy.hr/p/0de6a6da207f-manager?source=duapune