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Punë nga shtëpia 02-12-2021 edhe 4 ditë


Dërgoja një miku

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Detaje të pozicionit

Kategoria e Punës / Profesioni
Informaticien
Tipi i punës
Kohe e plote
Eksperiencë
Pak eksperience (0 - 2 vite)
Kërkohet foto
Jo
Letër interesi
Jo
Rroga mujore
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Data e përfundimit
02-12-2021
Data e fillimit të punës

Përshkrimi

You have always been interested in IT but haven’t yet found your way in? Or have you just started learning about technology and want to put your passion into a career? Then, this is the perfect time and place to make it happen!

Touch Support is a US-based company that works as a strategic partner to diverse technology firms and assists them with exceptional customer service. Our teams support a wide range of technologies, including Linux, Windows Servers, various Cloud platforms, and SaaS. Since 2015, we are experiencing solid and stable growth and have grown into a multinational company with over 200 employees with several offices in the United States and Europe.

Since the pandemic, we’ve learned that our staff prefers working from the comfort of their homes, so we almost entirely switched to remote work. This position is also a work-from-home position, but we provide all the necessary equipment and have long experience and success with training and onboarding new team members online.

For that reason, we are accepting applications from anywhere in Albania!

Detyrat

Responsibilities and goals you’ll own:

 A typical day at Touch Support involves working with end-users through various support channels, such as tickets, live chat, and phone calls.

Common requests you may be solving daily are:

  •  Troubleshooting technical and software issues with virtual workstations and end-users local devices (printers, scanners, desktop, or other)
  • Adjustments, configuration, and maintenance on already existing Windows server environment, Exchange and Office365
  • Setup, installing and configuring client email, data transfer, user account maintenance, and software installation remotely

Kualifikimet

Requirements:

 Basic requirements for all the candidates:

  • Excellent communication skills in the English language, as Touch Support exclusively provides support in English
  • Candidates need to be ready to lend a helping hand or pass on their knowledge as they grow with the company
  • Previous experience responding to customers via telephone, live chat
  • Basic knowledge of Windows desktop operating systems

 Bonus points go for:

  • Understanding of Active Directory, DNS, DHCP, LAN/WAN, and basic networking
  • Experience with Office 365 and G Suite
  • Advanced Windows Client OS troubleshooting - Windows XP/7/8/10
  • Basic Windows Server Administration
  • Terminal Services / Remote Desktop Services

Shënime

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Notes

 What do we offer?

  • You will be able to further your education with valuable technical certifications paid by the company.
  • The promotional path is clearly defined, and you will know what’s required to achieve the next step in your career. Additionally, if you want to try management or project management positions, there are advancement opportunities available as well.
  • Stability is very important for our employees, and we couldn’t agree more. All of our Employment contracts are for an indefinite period of time.
  • Great teamwork and comradery. The team is always ready to lend a helping hand in need!

 Please submit your application in the English language [email protected] Applications submitted in any other language will not be considered.


Kujdes

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Touch Support, Inc.

Touch Support is built on the philosophy that in order to win, serve and retain customers, businesses must deliver an extraordinary customer experience.

We view end user issues as a strategic opportunity to build brand loyalty.

To help you capitalize on this opportunity, we design, build, manage, scale and improve highly effective enterprise support more quickly, cost efficiently and successfully than can be done...

INFORMACIONE KONTAKTI

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