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Kodi Punës: 83700

Collections Manager

Tirane, Shqipëri 07-03-2024 edhe 8 ditë


Dërgoja një miku

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Detaje të pozicionit

Kategoria e Punës / Profesioni: Tipi i punës: Eksperiencë: Kërkohet foto: Letër interesi:

Menaxhim Biznesi

Kohë e plote

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Jo

Jo

Rroga minimale bruto: Rroga maksimale bruto: Data e përfundimit: Data e fillimit të punës: Numri i kandidatëve:  

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07-03-2024

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Përshkrimi

Collections Manager

Revenued Albania is the growing Tirana-based branch of Revenued, LLC. a fintech company founded by a team of leading pioneers of the U.S. alternative small business financing industry. Since Revenued Albania's start, we've prided ourselves on providing opportunities to top-tier talent in areas such as Sales, Customer Service, Debt Collection, Legal Services, Underwriting, Marketing, Data Science, and Technology. In addition to our high-caliber talent, we also provide excellent compensation and benefits including, but not limited to, private health benefits,  training, bonuses, transportation, and true opportunities for growth within the company.  We are located in the heart of Tirana, on Boulevard Bajram Curri, at the ETC Galeria, which offers supermarkets, coffee bars, and restaurants nearby.  Don’t miss out on this opportunity to work with like-minded, career-driven individuals at this growing Fintech Company.

We are looking for a Collections Manager who can take this department to the next level! A successful manager would utilize their prior experience to institute operational goals and milestones that will propel this department and lead its expansion. The manager will formulate monthly targets and lead the team through training and motivational tactics to meet and exceed those targets. We are looking for someone extremely organized, driven, and self-sufficient with natural leadership skills.

Working hours are 2:30 pm-10:30 pm Monday through Friday

 


Detyrat

Job Duties and Responsibilities:

  • Institute new operational guidelines to improve the team’s performance across its core competencies.
  • Incorporate monthly goals, targets, and incentives to maximize the team’s output and effectiveness.
  • Act as an inspiring and confident leader to extract efficiencies and performance from team members.
  • Communicate job expectations and responsibilities, while supervising, disciplining, managing, and overseeing employees and work systems.
  • Assess employee performance and provide positive and constructive feedback.
  • Listen to and gather feedback from team members to resolve uncertainties, issues, or conflicts.
  • Act proactively to ensure smooth team operations and effective communication and collaboration.
  • Delegate tasks to team members and set deadlines.
  • Constantly and efficiently monitor team performance and report on metrics.
  • Hire, train, and coach team members and provide support to them at all times.
  • Create and maintain a healthy and positive work culture.
  • Ensure all employees comply with company rules, policies, procedures and regulations while meeting established productivity targets.
  • Establish and maintain quality and customer service standards, while ensuring workers do the same.
  • Must be able to assist in determining the strategic course of action to resolve non-performing accounts.
  • Make occasional collection calls.
  • Negotiate settlements.
  • Maintain orderly and precise notes and update account status on the database regularly.
  • Reviewing financial statements to determine a debt repayment structure or establishing repayment schedules.
  • Work closely with attorneys and legal team.
  • May be required to perform other tasks and duties reasonably related to job responsibilities.

 


Kualifikimet

Experience/Knowledge, Skills & Abilities

  • C1 level proficiency in written and spoken English.
  • Bachelor's degree in relevant field a plus.
  • 7+ years of management experience required, of which at least 3 years managing a collections department.
  • Experience making outbound collection calls.
  • Familiar with negotiating settlements.
  • Familiar with reviewing financial statements, a plus.
  • Excellent communication and leadership skills.
  • Excellent time management, planning, and organizational skills.
  • Strong collaboration and problem-solving skills.
  • Ability to train, mentor, and motivate staff.
  • Strong decision-making skills.
  • Excellent phone presence and results-oriented.
  • Strong computer skills such as in Microsoft Windows and Office suite especially in Word and Excel. CRM experience preferred.
  • Self-starter with the ability to quickly learn and adapt to existing and new procedures and in turn work independently in a reliable and trustworthy manner.

 


Shënime

Për të aplikuar në këtë pozicion pune, dërgo CV-në tek kompania/organizata me email duke klikuar ose apliko nga duapune.com.

Please send your resume in English, at [email protected], specifying the position for which you are applying in the Subject of the email.

We thank you for your interest in career opportunities with Revenued. Due to the high volume, only those candidates selected for an interview will be contacted.

 


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1. Fillimisht klikoni butonin "Aplikoni".

2. Pasi klikoni këtë buton, më poshtë ju shfaqet mundësia të përzgjidhni 1 nga CV tuaja që keni krijuar në llogari si punëkërkues.

3. Në rast se kompania kërkon dokumenta shtesë, ju do të keni mundësi që të përzgjidhni dokumentat nëpërmjet rubrikës "Bashkëngjit Dokumente" që do të shfaqet poshtë "Zgjidhni CV që i përshtatet më së miri pozicionit të punës".

4. Në fund klikoni butoni "Dërgo".




Revenued Albania

Revenued Albania is the growing Tirana-based branch of Revenued, LLC., a fintech company founded by a team of leading pioneers of the U.S. alternative small business financing industry. Since Revenued Albania’s start, we’ve prided ourselves on providing opportunities to top-tier talent in areas like Sales, Customer Service, Debt Collection, Legal Services, Underwriting, Marketing, Data Science, and Technology. In addition to our superior talent, we also provide excellent compensation and benefits including training, bonuses, transportation, and true opportunities for growth within the company.  Don’t miss out on this opportunity to work with like-minded, career-driven individuals at this growing Fintech company.

Please send your resume in English, at [email protected], specifying the position for which you are applying in the Subject of the email.