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Kodi Punës: 89992

Junior POS Technician

Tirane, Shqipëri 24-05-2024 edhe 4 ditë


Dërgoja një miku

Shënim: Adresat e emailit do të përdoren vetëm për dërgimin e kësaj pune.




Detaje të pozicionit

Kategoria e Punës / Profesioni: Tipi i punës: Eksperiencë: Kërkohet foto: Letër interesi:

Tjetër

Kohë e plote

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Jo

Jo

Rroga minimale bruto: Rroga maksimale bruto: Data e përfundimit: Data e fillimit të punës: Numri i kandidatëve:  

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24-05-2024

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Përshkrimi

ASEE Albania is looking for Junior POS Technician
Support simple clients’ requests related to POS equipment installation and maintenance according to company technical procedures, standards, policies and customer requirements


Detyrat

As a Junior POS Technician, your main accountabilities will be to:

  • Participate in installation, upgrades and replacement of POS equipment according to clients’ requests in order to provide fully functional, stable hardware equipment, in accordance to defined project(s)/contract(s)/ SLA
  • Maintain and appropriate level support of the POS equipment in order to provide fully functional, stable hardware equipment, in accordance to defined project(s)/contract(s)/ SLA.
  • Answer and resolve complex customer issues (problems/requests)reported through ticketing application and provide appropriate level of support by guiding clients to define problems/requests precisely following prescribed procedures regarding request, gathersinformation in a professional manner in order toeffectively resolve complex customer issues, and maintain positive communication and relationshipwith the customer during issue resolution
  • Simulate simple problems; test POS in order to provide fully functional, stable equipment, in accordance to defined project(s)/contract(s)/ SLA.
  • Provide regular reporting, according to the expectation (interventions quality, status, closing tickets when ending the intervention/ requests) to assure effort visibility, resource planning activities and allow accurate monitoring of specific KPIs.
  • Keep up to date with all technology updates from the Vendors/internal SW department, by maintaining level of certified knowledge and experience in order to ensure ability to provide maintenance/ installations in accordance with clients’ contract/specifications.
  • Follow in time and accurately the working procedures related to time tracking, activity planning and reporting according to internal tools, in order to assure effort visibility, resource planning activities and allow accurate monitoring of specific KPIs
  • Elaborate the documentation for the intervention (problem, resolution, changes made during the intervention/ requests, client signatures/acceptance)

Kualifikimet

Experience

  • Experience in technical support
  • Basic technical knowledge of hardware and software

Education

  • High School diploma / Specialization- Technical education or relevant technical certifications

Language:

  • Basic knowledge of English language, allowing use of applications/IT systems

Shënime


Clarifications about position and how to apply, can be found in the given links below.

We encourage you to apply if this position speaks to you, no later than 24 May 2024.

Only applications via online system/links will be accepted:

 ASEE Career Site

https://asseco-see.csod.com/ux/ats/careersite/4/home/requisition/2214?c=asseco-see

When you join us, we want to make sure you feel valued and that you are rewarded for your great work!


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www.asseco-see.com


ASEE Albania SHPK

Asseco South Eastern Europe in Kosova (former PRONET - IT Consulting, Engineering and Telecom L.L.C.) is a company established in Prishtina, Kosova in February 1997. In November 2009, Pronet IT CET Sh.p.k. and Pronet Albania Sh.p.k. have been acquired by Asseco SEE thus becoming member of Asseco SEE group and consecutively changing the name to Asseco SEE sh.p.k. Kosova and respectively Albania. Asseco SEE in these two countries maintains continuous growth and represents a strong pillar in supporting its clients in the region such as: government institutions, international missions and organizations, local business and industry organizations, nowadays when information and communication technology is one of the most important elements for a successful functionality and development. Our staff is the main driving force of the company development. Asseco SEE in Kosova and Albania currently numbers about 90 people as full-time employees most of them being with a relatively long experience working in the ICT industry.


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