RECEPTIONIST – JOB DESCRIPTION
Responsibilities include scheduling appointments, answering the telephone, setting up new clients and patients, preparation and maintenance of medical records, admitting and discharging patients, filling some prescriptions, over the counter sales, mailings, computer operation, financial transactions, filing, front office and reception area maintenance.
Receptionists will assume the responsibility for acquiring the medical and legal information necessary for the performance of their duties.
1.Make a good first impression on clients, smile, be professional. Set a positive tone.
2.Maintain a professional appearance (clothes and attitude)
3.Greet clients and pets warmly.
4.Be professional, ethical, and friendly at all times (even in difficult situations)
5.Answer phone calls, send faxes, get/sort/deliver mail to addressee
6.Make all appointment and then confirm them the day prior via phone/sms system
7.Contact No-Show appointments to reschedule
8.Promote the practice by attending events, word of mouth, business cards
9.Escort clients into exam rooms
10.If clients are waiting for an extended period of time, offer refreshments, magazines, or other things to make client more comfortable (coffee, tea, ...)
11.Enter all data into computer for clients
12.Serve as initial source of information to clients
13.Mail or e-mail, brochures and other information to prospective clients
14.Know how to use computer software
15.Take payment for services and enter into record
16.Perform day end closeout
17.Assist clients as necessary to make their visits easier (translating for the foreign doctors)
18.Maintain list of pets needing examinations or medical treatments
19.Setup new client records
20.Setup/verify accuracy of invoices
21.Maintain cleanliness of the front of the hospital
The CV has to be in English language and europass standarts!
Email: [email protected]
Address: “Hiqemet Buzi” Street, near Liqeni i Thatë, Tirana, Albania
Tel. +355 42391111