Direct Dials is a subsidiary of a prestigious fintech institution located in USA specialized in Customer care, Debt collection and Data entry services.
Are you ready to start an exciting career? Are you a fluent English speaker or polyglot that is looking to grow his/her skills? Or maybe an English speaker with a Finance background?
Well, we are here and looking for the best group and passionate Customer Service Representatives to support our fast-paced growth process.
And of course, we offer the best:
High Salaries starting from 700 to 950 USD
net per month excluding bonuses.
We will be unlike any place you have ever worked.
You will join caring and passionate teams that collaborate to make a difference and deliver extraordinary results.
The successful candidates will be responsible for all our US based customers and assist them through the phone.
Key skills and attributes to be part of our team.
•Maintaining a positive, empathetic and professional attitude toward customers at all times.
•Responding promptly to customer inquiries.
•Communicating with customers through various channels.
•Acknowledging and resolving customer complaints.
•Knowing our products inside and out so that you can answer questions.
•Processing orders, forms, applications, and requests.
•Keeping records of customer interactions, transactions, comments and complaints.
•Communicating and coordinating with colleagues as necessary.
•Providing feedback on the efficiency of the customer service process.
•Ensure customer satisfaction and provide professional customer support.
Key requirements to apply:
•Proven customer support experience (preferred)
•C1 English Certification or fluency
•Strong phone contact handling skills and active listening
•Familiar with CRM systems and practices
•Customer orientation and ability to adapt/respond to different types of characters
•Excellent communication and presentation skills
•Ability to multi-task, prioritize and manage time effectively
•High school diploma or equivalent; college degree preferred
Send us your CV at [email protected]
in English and Europass format only and we will reach you asap.