Detaje të pozicionit
Pozicioni i punësAdministrator te dhenash
Tipi i punësKohe e plote
Data e përfundimit31-07-2018
Data e fillimit të punës
Company Profile: Neptun is part of Balfin Group operating in the sector of electronics.
Job position: Interface and Customer Care Account
Department: Customer Care
Summary: The position manages companies’ accounts as regards all customer care issues, acts as a liaison between companies and ensures customer care processes optimization with purpose maximization of customer experience.
•Centralizes and summarizes reports for subject companies, follows up of the reported issues, proposes improvements and exchanges information with other colleagues of the department.
•Coordinates the projects running at time, gets involved in the process design, and follows up with reports as priory agreed.
•Reports on value added services (Comfort Package) monthly (1-5), data entry crosscheck and quality, database checks and assists shops ad hoc on data entry.
•Follows up or assists Loyalty campaign and reports on HC, Microsite Tickets, communicates with partner when needed. Proposes and collect ideas.
•Periodically follows up issues/processes, escalation, trainings.
•Aligns with Customer Care standards about processes and information.
•Manages complaints, designs the process, communicates with the clients directly, collect information.
•Escalates to manager and assists the manager in giving the best solution.
•Follows up complaints to resolution. Proposes best solution, customer experience oriented.
•Database up keeping, electronic and physical archive
•With regards to B2B, designs process and collects proposals. Follows up implementation of project.
•Coordinate and follow up the Customer Satisfaction Surveys for all activities.
Requirements and Skills
•Being able to simplify complicated information as much as possible;
•Dynamic and self-motivated personality;
•Methodical and organized;
•Honesty and Integrity;
•Proactive and multitask personality.
•Very good computer knowledge especially Microsoft Package (especially in Excel)
•Very good analytical and reports preparation skills.
•Excellent organizational and coordination skills.
•University degree in Economic disciplines
•Required language proficiency in English
Work conditions: Neptun offers an attractive benefit package, including a fair remuneration based on merit and performance evaluation.
Application Procedure: To apply for this position, please submit your CV and letter of interest before 31.07.2018 to the email address [email protected]
* All applications will be treated with strict confidentiality according to the law No. 9887 set by the Albanian Parliament for the "Protection of Personal Data".
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