As consultancy company operating in Belgium & Luxembourg. We are actively looking for English speaking Process Expert with a hand-on experience in Payments - Credit/Debit Cards.
Location : Belgium, Brussels
Our end client is a Major Bank operating in Belgium & Netherlands. This mission will be based in Brussels for an initial 6 months contract (with possible extension).
Senior Process Expert in Payments - Debit/Credit Cards
Become the single source of truth about card customer journeys/processes
Formalize and share knowledge with other team members
In depth knowledge of cards:
•Customer journeys ( Transactional Payment Processes )
•Process Improvement Methodologies ( Six Sigma, BPM )
•Modeling Tools ( Aris, Visio or UML )
•Banking Systems ( SEPA Direct Debit )
Advanced Process expertise skills
•Collect, Formalize and share data about AS IS process
•Provide detailed insight on required rules
•Document TO BE processes
•Plan, prepare, facilitate and formalize outcome of workshops
•Regular alignment with User Experience, Copy-writing and IT to ensure requirements are adequately developed and in accordance with expectations
•Attend weekly demonstrations
•Collaborate on definition of architecture for the solution
•Collaborate on development of generic components
•Participate to briefing and information of staff
•Bi-weekly alignment with fraud/risk/security/legal/compliance.
Kualifikimet / Kërkesat
•Have an depth in Functional Analysis in Payments Debit/Credit Cards within a bank, insurance or corporate.
•Have a good experience in translating business requirements in clear process design.
•Have at least a Master's Degree in business administration, management, accounting, marketing, economics, statistics, computer, information science or a related field or a 5 years' equivalent experience.
•Be comfortable with IT tools and are interesting in management of project through Agile methodology.
•Have excellent written and oral communication skills in English, (Dutch and/or French are an asset).
We are offering
•An attractive salary package (including relocation benefits)
•Missions with a strong added value within prestigious clients.
•An access to our large knowledge database and to our training center.