Përshkrimi i kompanisëTranscom is a global customer experience specialist, providing customer care, sales, technical support and collections services through our extensive network of contact centers and work-at-home agents.
At Transcom, Corporate Social Responsibility (CSR) means that we always do our utmost to do the right thing by our clients, our people and our communities. This ambition is encapsulated in Transcom Cares, our overarching CSR governance program. Three prioritized focus areas make up the core of the Transcom Cares program: people development, equality & diversity, and community engagement.
They are uniquely focused on customer experience
Creating experiences that deeply engage customers can be a powerful differentiator in any industry. And, at the end of the day, it is people that make the difference.
Cost efficient, globally consistent and highly adaptable operations through workforce optimization
Transcom’s global footprint and consistent service delivery framework ensure that we can deploy the right skills, in the appropriate language and at the optimal cost, delivering the ROI, performance and innovation their clients are looking for.
Sales-driven approach Clients increasingly call on them to help drive sales and growth. They train our agents to help you win new customers as well as cross- and upsell to existing ones.